At Jaycify, we aim to provide a seamless and efficient shipping experience for our valued customers. Please read the following shipping policy to understand how we handle orders, shipping times, and related matters:
Order Processing Time:
- All orders are processed within 1-3 business days from the date of purchase.
- Orders are not processed or shipped on weekends or holidays.
Shipping Methods:
- We partner with reliable shipping carriers to ensure timely delivery of your orders.
- Our standard shipping method is provided by trusted carriers such as UPS, FedEx, USPS, or DHL, depending on the destination and availability.
- Expedited shipping options may be available for select products at an additional cost.
Shipping Times:
- Shipping times vary depending on the destination and shipping method selected during checkout.
- Estimated shipping times are provided at the time of purchase and may be subject to change due to unforeseen circumstances or carrier delays.
- Please refer to the shipping carrier’s website for the most up-to-date tracking information once your order has been shipped.
Shipping Rates:
- Shipping rates are calculated based on the weight of the package, destination, and selected shipping method.
- Shipping costs will be displayed during the checkout process before you complete your purchase.
- Occasionally, we may offer promotional shipping rates or free shipping for qualifying orders. Check our website or promotional emails for current offers.
International Shipping:
- We ship to select international destinations. International shipping rates and delivery times vary depending on the destination country.
- Please note that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the shipping cost.
Order Tracking:
- Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
- You can track the status of your order using the provided tracking number on the shipping carrier’s website.
Order Changes and Cancellations:
- We aim to process orders promptly to ensure quick delivery. Therefore, changes or cancellations to orders may not be possible once they have been placed.
- If you need to modify or cancel an order, please contact our customer service team as soon as possible for assistance.
Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact us immediately.
- We will work with the shipping carrier to investigate the issue and resolve it in a timely manner.
- Please retain all packaging materials and documentation for inspection purposes if filing a claim for a lost or damaged package.
Contact Us: If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team for assistance. We’re here to help!